TERMS OF SERVICE

If you are interested in pursuing our services, please read the following principles which will govern our work together.

1. You agree to work within the parameters written here in this site and specifically in this TERMS OF SERVICE section.
2. You are 18 years of age or older.
3. You agree to provide accurate information on the INITIAL INQUIRY and agree not to omit significant information.
4. During initial emails or interactions, you agree that we both will evaluate whether we can work effectively together. Either of us may discontinue this process at any time, though it is expected that we will talk about/write about disbanding before acting on it.
5. You agree that you are seeking services specifically for personal counseling, therapy or supervision and not in connection with any research project either for publication or for private use.
6. You agree that neither Bill Frost nor Anna Frost will provide 24 hour crisis/emergency service. You agree to seek appropriate face-to-face support in your local area if you are experiencing severe crisis and cannot wait to address this in therapy.
7. You agree that neither Anna Frost, Bill Frost nor Asheville Consultation.Com will be held responsible for any loss due to internet service failures or computer malfunctions. You agree to accept all responsibility for the maintenance of your own computer and internet service. This includes correctly configuring spam filters to permit the delivery of email from Bill Frost or Anna Frost as well as to and permit payments to be made to us.
8. You agree that neither Bill Frost nor Anna Frost will provide any computer support or internet service support or assistance with maintaining your financial accounts.
9. You agree that you are not presently working with another counselor or therapist, though if you have email questions we would answer them.
10. You agree to the fee agreement below.
11. You understand and agree that we have a 24 hour cancellation policy. If you miss a session without giving 24 hours notice, you will be held responsible for the missed session fee.
12. You understand and agree that although we have taken precautions to secure our communications, Bill Frost or Anna Frost cannot guarantee 100% that a third-party interception will not happen.

FEES AND OFFICE POLICIES
You may pay for counseling/psychotherapy services with cash, check or by credit card through our Paypal link. Payment for sessions are due at the time of service unless other arrangements have been made. If finances are a concern and require a special payment plan, please let us know. We do accept a limited number of clients on a sliding scale basis which can be negotiated during the first appointment.

We accept most insurances* and provide a reduced fee for clients who pay for services directly.

	Insurance	Self-Pay
Initial Session (45-50 minutes)	$140	$100
Individual Psychotherapy (45-50 minutes)
In-Office	$120	$85
Phone		$85
Webcam		$85
Chat		$85
Couples or Family Counseling (45-50 minutes)	$120	$100
Group Psychotherapy (90 minutes)	$60	$50
Email Communications (500 words and reply)		$35

Please note: We have a 24-hour cancellation policy. Clients will be billed directly and are responsible for any missed appointments without 24 hours notice.

To make a secure online PAYPAL payment, click the button below:

Regarding insurance:
Please note that whenever insurance is used personal information such as your diagnosis becomes available to your insurance company and at times to employers. Managed care organizations often ask for detailed information about patients in order to make payment decisions. Paying for therapy directly assures that confidentiality is not compromised and that insurance companies are not influencing your therapy.